Player Privacy Policy

Welcome to the privacy policy for Fluffy Wins. This page explains how we collect, use and protect your personal information when you register, play or otherwise interact with our online casino. We take privacy seriously and describe below what data we hold, why we use it and how you can manage your information.

Types of data we collect

We collect a range of information to operate your account and provide services. This includes personal data, technical data and transactional records.

Personal data

Personal data covers information you give us directly such as your name, date of birth, address, email, phone number, identity documents and payment details. We also keep account credentials and any communications you send to our support team.

Technical data

Technical data includes IP address, device identifiers, browser type, operating system, location (approximate), and usage data such as pages visited, session times and game activity. We use cookies and similar technologies to gather this information.

Transactional data

Transactional records relate to deposits, withdrawals, bets, wins and losses, bonuses used and other financial activity. We keep these records to process payments, resolve disputes and meet legal obligations.

How we use your information

We use personal and technical data to provide and improve our services, process payments, prevent fraud, comply with legal and regulatory duties, provide customer support and administer accounts. With your consent we may also use contact details for marketing communications, which you can opt out of at any time.

Data protection practices

We protect data using appropriate organisational and technical measures such as encryption, access controls and staff training. Access to personal data is restricted to authorised personnel and third-party processors who provide services on our behalf. We require partners to safeguard data and act only on our instructions.

Cookies and tracking technologies

We use cookies to remember preferences, support login, measure site performance and deliver relevant content. Third-party providers may place cookies for analytics and advertising. You can manage cookie preferences in your account settings or via your browser. Disabling cookies may affect site functionality.

User rights

Under applicable data protection law you have the right to access, correct, restrict or delete your personal data, to object to certain processing and to request portability of your information. You may also withdraw consent for direct marketing at any time.

Access, correction and deletion

You can update basic account details by signing in and editing your profile. To exercise other rights or request deletion, contact us at [email protected]. For some requests we may need to verify your identity. Requests are handled in line with our legal obligations and operational needs.

Information sharing and third parties

We share data with payment processors, identity-verification providers, fraud prevention agencies, analytics providers and other service partners needed to operate our services. We may also disclose information where required by law or to protect legal rights.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on site and, where appropriate, notified by email. If you have questions about our approach to privacy, contact our team via [email protected] or check your account for the latest policy from FluffyWins.