Responsible Gambling

At Fluffy Wins we take player safety seriously. We want everyone to enjoy their time with us while keeping play controlled and responsible. This page explains our approach to safer gambling, the tools you can use to manage your activity, and where to get help if you feel play is becoming a problem.

Our player protection principles

We believe in transparent, practical measures that help you stay in control. We promote safe play through clear limits, voluntary account controls and access to independent support. We encourage customers to set boundaries that fit their budget and lifestyle and to use the available tools whenever needed.

Activity-control tools

You can manage your account activity with a range of controls available in your account settings or via our support team. These tools are designed to make it simpler to limit time and money spent on gambling.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately and increased after a cooling-off period, giving you flexibility while protecting against impulsive top-ups.

Loss limits and bet limits

Use loss limits or maximum bet limits to restrict the amount you can lose or stake within a timeframe. These settings help you manage risk and keep play within sensible bounds.

Time limits and session reminders

Enable reality checks and session reminders to receive regular prompts during play. You can also set automatic session time-outs or short account breaks to pause activity for a chosen period.

Self-exclusion

If you need a longer break, self-exclusion lets you suspend access to your account for a period you choose. You can request self-exclusion through your account settings or by contacting our support team. After the exclusion ends, reactivation may include a verification and cooling-off step to ensure you’re ready to return.

Recognising signs of problematic behaviour

Watch for changes such as difficulty stopping play, regularly chasing losses, neglecting other responsibilities, or significant changes to mood linked to gambling. If these signs appear, consider tightening limits, taking a break or seeking professional support.

Practical tips for staying in control

Tip 1: Set and stick to deposit and loss limits. Tip 2: Use session reminders and take regular breaks. Tip 3: Never gamble with money needed for bills or essentials. Tip 4: Talk to someone you trust about your play. Tip 5: Keep a simple record of time and money spent to keep perspective.

Professional help and support organisations

If you need external support, there are specialist UK organisations available. Contact GamCare, GambleAware or the National Gambling Helpline for confidential advice, treatment options and self-help resources. If you’d like to speak to us first, visit the Help section in your account or contact support via the site for guidance on tools and next steps.

FluffyWins is committed to safer gambling and will continue to provide tools, information and support to help you play responsibly.