General Terms and Conditions

These Terms and Conditions set out the rules for using the Fluffy Wins platform and explain the relationship between our company and users. They describe account responsibilities, eligibility, acceptable use, promotional rules, banking, dispute handling and how we make changes to these terms. By using our services you agree to comply with these conditions and any additional rules referenced on the site.

Account responsibilities

We expect all players to keep their account details secure. You are responsible for any activity that occurs under your account and must notify us immediately of any unauthorised access. Account details must be accurate and up to date. We reserve the right to suspend or close accounts where fraudulent, abusive or suspicious activity is detected, or where verification checks are not completed when requested.

Verification and limits

Before certain transactions, including withdrawals, we may ask for proof of identity, address and source of funds. Verification aims to protect you and meet regulatory requirements. Account limits, including deposit, loss and wager limits, may be applied at our discretion or at your request as part of responsible gambling measures.

Eligibility requirements

Only persons who meet our eligibility criteria may register and play. You must be at least 18 years old and physically present in a permitted jurisdiction when accessing our services. One account per person is permitted; opening multiple accounts is prohibited and may result in account closure and forfeiture of funds. We do not accept accounts for personae resident in restricted countries as set out in our registration process.

Acceptable platform use

Use the site for lawful, personal entertainment only. You must not attempt to manipulate games, use automated tools, abuse promotional mechanics or otherwise interfere with normal platform operation. Sharing account access, money laundering, collusion and use of stolen payment methods are strictly prohibited and will be reported to the relevant authorities.

General bonus and promotion rules

Promotions are subject to specific terms which supplement these general rules. Bonuses and free spins have eligibility, minimum deposit and wagering conditions that must be met before withdrawal. Games may be excluded or weighted for wagering contributions. We may cancel, limit or reclaim bonuses where we reasonably suspect abuse or rule breaches. Always check the current promotion terms for exact details.

Deposits and withdrawals

We support a range of payment methods. Minimum and maximum deposit and withdrawal amounts may vary by method. Withdrawals are subject to verification checks and may be delayed until identity and payment source checks are complete. We may apply reasonable processing times and, where applicable, retain records of transactions for compliance. Fees, where applicable, will be disclosed at the time of the transaction.

Dispute resolution

If you have a complaint please contact our support team and provide full details. We will investigate and respond in a timely manner. If a dispute cannot be resolved directly, you may be referred to an independent adjudicator or alternative dispute resolution service where available. Using internal complaint procedures does not affect your statutory rights.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the law, our services or operational needs. Material changes will be communicated via the site or by direct notification. Continued use of FluffyWins after changes indicates acceptance of the updated terms. We recommend reviewing these terms periodically.