Get in Touch With Our Team

Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. If you have trouble with verification, deposits, withdrawals or site performance, open a message and we’ll respond as soon as possible. Our advisers can help with game queries, responsible gambling tools and account security. Choose email for detailed enquiries or call for a quicker reply, and pick the communication channel that suits you best.

Department	Contact
Customer support	[email protected] (aim to reply within 24 hours, priority for account issues)
General enquiries	[email protected] (Mon-Fri response, general enquiries)
Affiliate enquiries	[email protected] (affiliate team, please include company name; response within 48 hours)
Phone	+44 20 7946 0827 (Mon-Fri, 09:00-18:00)
Working hours	Mon-Fri, 09:00-18:00, limited weekend cover

Support via Email

Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please include a clear subject line, your full name and account ID, plus up-to-date contact details to avoid delays. For fastest service, send your enquiry to [email protected] and attach any relevant files; we’ll respond as soon as possible with next steps.

Submit Your Inquiry

Name

<label style="font-size:14px;">  Email  <input type="email" name="email" placeholder="[email protected]" required style="width:100%;padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;margin-top:6px;" /></label><label style="font-size:14px;">  Message  <textarea name="message" placeholder="How can we help?" required rows="6" style="width:100%;padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;margin-top:6px;resize:vertical;"></textarea></label><button type="submit" style="background:#ff7bac;color:#fff;border:none;padding:10px 12px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;margin-top:6px;">We aim to reply within 24 hours on working days. By contacting us you agree to our privacy terms.</div>

Response Time

Support enquiries are usually handled promptly. Most requests receive a reply within one business day, while verification or account issues that require additional checks may take longer. Complex cases, third-party checks or documentation reviews can extend response times depending on their nature. If you need an update, contact support and include your account details so we can prioritise your case.

Feedback

Help us improve Fluffy Wins by sending feedback, suggestions or ideas about the site, games or promotions. We read every message and use feedback to refine features, fix issues and make the experience clearer and fairer for players. Please share what you like and what could be better, as your input directly influences future updates and daily improvements.